Terms & Conditions 

We can only accept cats, which are fully vaccinated for cat flu, pan leukopenia and herpesvirus infection. Vaccination card must signed and up to date. The vaccination card will need to stay with them during their stay so please bring it with you.

If you are unsure of whether your Pet’s vaccinations are up to date. Please contact your veterinary surgery prior to arrival.

 

All Pets must be transported in a safe and secure pet carrier (on arrival & departure)

 

Please inform us of any medical history including any pre-existing or recurring medical conditions on arrival.

 

We will need you to sign a veterinary consent form for each stay.

 

We reserve the right to refuse admission of any pets showing signs of illness pending veterinary advice.

 

Sharing of accommodation is available for pets from the same household. Owners must consent to the cats been separated if  there are any concerns for the individual cats welfare and/or behavioural changes are noted in one or more of the cats sharing a same household pen.

A ‘multi-pet consent’ must also be given on the boarding form. This also gives us consent to separate any pets if necessary.

 

If your pet develops a medical condition or suffers an injury whilst boarding with us we will immediately refer them to either your own preferred vet (if they are in the local area) or our own local vet who is on 24hr standby.

 

Your pets will also be covered by Warrenhouse ’s insurance during their stay and therefore any vet bills incurred (providing it is not an ongoing or recurring condition) will be met by us. We reserve the right to contact the owner’s veterinary surgeon to discuss any past or current medical problems. Any vets’ fees incurred for treatment of pre-existing conditions must be settled at the time of collection. 

If a cat becomes ill we will always try to contact the owner, or owners representative. If this is not possible any treatment deemed necessary will be carried out without the owner's consent and in the interest of your pets welfare.

 

Abandoned animal

In the event of an animal not being collected the proprietors may dispose of the animal concerned after giving 14 days notice to the owner, or their representative at their last known address. It is an offence to abandon an animal the appropriate authorities would also be notified.

 

Unneutered Male Cats

We cannot accept entire male cats over the age of 9 months old.

 

Kittens

Once Vaccinations are complete and effective a new kitten may be boarded. 

 

If in the sad event a pet should pass away whilst staying with us he/she will be taken to the owners vet unless specified otherwise by the owner at the time of boarding.